If you are a business leader and you are thinking about how to differentiate your company and services, you must focus on customer experience. It is not enough to just sell a product or service-companies must truly engage with their customers at an emotional level.
The Design Thinking seminar will have you spend an evening learning and practicing alternative paths to leadership and innovation by applying Design Thinking tools to strategy, product, innovation and engagement. In this session, you will learn to embed experience design in your organizations by:
– Bringing empathy to the organization
– Designing in real-time
– Acting quickly